Frequently Asked Questions
Last updated: 2026-06-01
Quick answers to the most common questions about PollyTalk. For anything not covered here, email support@jovimastery.com — we reply within one business day.
Getting started
Q: Do I need to create an account to try the app? A: No. On first launch you can pick Trial to start using the app immediately with a guest identity; you can create a full account later from Settings → Account to sync progress across devices. Q: Which native languages does the interface support? A: English, 简体中文, Français, Español, Português, 日本語, 한국어, العربية, Русский, Deutsch, Italiano, Türkçe. The UI follows the native language you pick during onboarding — you can change it later in Settings. Q: Which target (study) languages are supported? A: English is the primary study language today; more are rolling out. Target language is separate from native language, so a French native can study Japanese, etc.
Free trial & Pro subscription
Q: What does the free trial include? A: 7 days of full Pro access — extended conversation allowance with no day-rolling cap, Reading Companion (paragraph-by-paragraph in-app web reader), Extended Learning cards, and the full role-play catalogue. No card required to start. Q: What happens after the trial? A: The trial auto-converts to the plan you selected at signup unless you cancel before the end of the 7-day period. You can cancel any time from your App Store or Google Play subscription settings. Q: How much is Pro? A: $119.99 / year (7-day free trial, about $9.99/month), $59.99 / quarter (with +1 month free on first purchase), or $4.99 / week. Prices shown in your local currency where supported; taxes are added by the store per your jurisdiction. Q: What is the difference between free and Pro? A: Free gives you a daily allowance that covers casual practice — conversations, translations, card generation. Pro lifts the daily allowance and unlocks Reading Companion, Extended Learning cards, and the full scenario / role-play library.
Tokens & daily allowance
Q: What is the "daily token allowance"? A: Free accounts share a dynamic daily allowance across conversation, translation, Reading Companion preview, and card generation. It is calibrated for casual daily practice. Q: What happens when I run out of tokens? A: You'll see a prompt inviting you to upgrade to Pro for uninterrupted use, or to come back after midnight local time when the allowance resets automatically. Your saved progress is never affected. Q: Does Pro have any limit? A: Pro provides generous usage for good-faith personal practice. Extreme or automated usage may be subject to fair-use limits under the Terms.
Features
Q: What is the Reading Companion? A: A Pro feature inside the in-app web reader: the AI picks a paragraph, reads it aloud in the target language, and shows the native-language translation in the bottom half of the screen. Tap anywhere to advance; tap a sentence to save it to your library. Q: What is Extended Learning? A: A Pro feature that, after an AI reply, pulls related sentence examples and vocabulary onto cards so you can keep practising the same theme. Available both during a call and from the library. Q: How does the Library work? A: Any sentence you save — from an article, a chat, or a custom scenario — becomes a flashcard. Cards sort A–Z and are grouped by source. Review is spaced-repetition; the app tells you when to come back. Q: Can I change the tutor voice? A: Yes, in Settings → Voice. Voices are available for all target languages.
Account, password & devices
Q: How do I change my password? A: Settings → Account → Change password. Enter a new password of at least 6 characters and tap Save. Q: How do I restore a purchase after reinstalling? A: Settings → Restore purchase. Sign in with the same account you used to subscribe; your Pro status is refetched from our server within a few seconds. Q: Can I use the same account on multiple devices? A: Yes. Sign in with the same email on each device; your library, progress, and Pro status sync automatically. Q: How do I delete my account? A: Settings → Account → Delete account. This permanently erases your profile, library, and conversation history. Billing records are retained for tax purposes as described in the Privacy Policy.
Billing & refunds
Q: Who handles billing? A: Subscriptions are billed by the app stores — Apple In-App Purchase on iOS and Google Play Billing on Android. We do not store your payment details. Q: How do I get a refund? A: Refunds are handled directly by the store you purchased from. On iOS, request a refund at reportaproblem.apple.com; on Android, go to Play Store → Subscriptions → Request a refund. See the Refund Policy for full details. Q: Will prices change? A: They may. Any change only affects unpaid future periods — time you've already paid for is honoured at the original price. Material changes are announced 14 days in advance.
Privacy & data
Q: Is my voice recorded? A: Audio is transmitted to our speech-to-text and language-model providers in real time for tutoring. We don't retain raw audio unless you explicitly save a recording. See the Privacy Policy §4 for the full processor list. Q: Is my learning data used to train models? A: No. Our LLM providers process your input under contracts that prohibit using it for training. Q: Where is my data stored? A: Primary storage is in the EU region; CDN and edge-workers are global. Full details in the Privacy Policy.
Troubleshooting
Q: The app says "open browser failed" when I tap a custom URL in the web reader. A: Some sites block embedded webviews or require login. Paste the URL into a browser instead, or add it to Favourites when it opens cleanly so you can revisit it directly. Q: The selection rectangle on the web reader isn't obvious — am I missing something? A: The rectangle flashes gently on a new page; drag a corner to resize or move it before tapping "Use this selection". Q: I got billed but my app still shows free. A: Tap Settings → Restore purchase. If that doesn't update within a minute, email support@jovimastery.com with your App Store or Google Play order ID.
support@jovimastery.com · https://pollytalk.jovimastery.com